Privacy Policy

1. Introduction

jkbd ("we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses or uses the jkbd platform at jkbd.pro. This Privacy Policy sets out in detail what personal information we collect, why we collect it, how we use and store it, with whom we may share it, and what rights you have over your own data.

This Privacy Policy forms an integral part of our Terms and Conditions. By registering an account or using any service on jkbd, you acknowledge that you have read and understood this policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform.

We may update this Privacy Policy from time to time in response to changes in law, technology, or our business operations. The most recent version will always be available at jkbd.pro/privacy-policy, with the effective date indicated at the top of the page. Continued use of jkbd following any update constitutes your acceptance of the revised policy.

2. Information We Collect

We collect two categories of information: information you provide to us directly, and information we collect automatically when you use the platform.

2.1 Information You Provide Directly

• Registration data: full name, date of birth, username, password (stored in hashed form), email address, and mobile number.
• Identity verification documents: National ID (NID), passport, or other government-issued photo identification submitted for KYC purposes.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, bank account numbers) used for deposits and withdrawals. We do not store full card numbers.
• Communications: messages, emails, and live chat transcripts you send to our customer support team.
• Responsible gaming preferences: deposit limits, self-exclusion requests, and cooling-off period settings you configure on your account.

2.2 Information We Collect Automatically

• Technical data: IP address, device type and model, operating system version, browser type, screen resolution, and unique device identifiers.
• Usage data: pages visited, time spent on each page, game sessions played, betting history, search queries entered on the platform, and clickstream data.
• Cookie and tracking data: session cookies, persistent cookies, and similar tracking technologies as described in Section 7 (Cookies) of this policy.

3. How We Use Your Information

jkbd uses the personal data we collect solely for legitimate purposes connected with the operation of our platform and the delivery of services to you. Specifically, we use your information for the following purposes:

• Account creation and management: setting up and maintaining your player account, verifying your identity, and administering your account settings and preferences.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank channels, and maintaining accurate financial records.
• Regulatory compliance: fulfilling our KYC, anti-money-laundering (AML), and responsible gaming obligations under applicable law.
• Customer support: responding to your queries, complaints, and requests, and maintaining records of those interactions for quality assurance.
• Platform improvement and security: analysing usage patterns to improve our games, features, and security measures, and to detect and prevent fraud or abuse.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without your explicit prior consent.

4. Data Sharing and Third Parties

jkbd does not sell, rent, or trade your personal information to any third party. We share data only in the limited circumstances described in this section, and only to the extent strictly necessary for the stated purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial and identity information with our payment partners, including bKash, Nagad, Rocket, and Upay. These partners are contractually bound to use your data solely for the purpose of processing the relevant transaction and are prohibited from using it for any other purpose.

4.2 KYC and Identity Verification Partners

Where required by our compliance obligations, we may share identity documents and personal data with accredited KYC verification service providers. These providers operate under strict confidentiality agreements and applicable data protection regulations. The categories of data shared for KYC purposes may include:

• Full legal name and date of birth
• Government-issued photo identification number (NID or passport number)
• Residential address as supplied during registration

5. Data Security

jkbd employs a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and jkbd servers, ensuring that your information cannot be intercepted in transit.
• Encryption at rest for sensitive data fields, including passwords (bcrypt-hashed), KYC document copies, and payment reference data.
• Role-based access controls limiting which staff members may access personal data, with access logs maintained for audit purposes.
• Regular security assessments, penetration testing, and vulnerability scanning conducted by independent security specialists.

While we take all reasonable precautions, no transmission over the internet or electronic storage system is 100% secure. If you become aware of any security vulnerability or suspect your account has been compromised, please contact our support team immediately at [email protected].

6. Your Rights Over Your Data

As a jkbd player, you have a number of rights in relation to the personal data we hold about you. To exercise any of the rights below, please contact us at [email protected] with the subject line "Data Rights Request" and a clear description of your request. We will respond within 30 days.

6.1 Right of Access

You have the right to request a copy of all personal data that jkbd holds about you, along with information about how that data is being processed, the categories of data held, and the recipients with whom it has been shared.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it. You may also update certain account details (such as your contact email or phone number) directly through your account settings page.

6.3 Right to Erasure

You may request that jkbd delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis for processing exists. Please note that we may be legally required to retain certain categories of data (for example, financial transaction records) for a minimum statutory period even after your account is closed.

6.4 Right to Object

You have the right to object to our processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests where you believe your interests, rights, or freedoms override those interests. We will consider and respond to all objections promptly.

7. Cookies and Tracking Technologies

jkbd uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your logged-in session, and analyse platform performance. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly (session management, login authentication, security tokens). These cannot be disabled without affecting platform functionality.
• Analytics cookies: help us understand how players interact with the platform (pages visited, session duration, error reports). Data is aggregated and anonymised where possible.
• Preference cookies: store your platform preferences such as language setting and display options so these are remembered on your next visit.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect some features of the jkbd platform. We do not use cookies to serve third-party advertising.

8. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements.

The following indicative retention periods apply:

• Active account data: retained for the full duration of your account and for a period of 5 years following account closure, to meet financial record-keeping requirements under applicable Bangladesh law.
• KYC and identity documents: retained for a minimum of 5 years after account closure in compliance with anti-money-laundering regulations.
• Customer support records: retained for 3 years from the date of each interaction, for quality assurance and dispute resolution purposes.
• Marketing and preference data: retained until you withdraw consent or request deletion, whichever occurs first.

9. Children and Minors

jkbd's platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on jkbd without your knowledge, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jkbd handles your personal data, please reach out to our dedicated support team. We are available 24/7 and serve players across all major cities and towns in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Cox's Bazar, and Mymensingh.

Email: [email protected] (plain text only — not a clickable link). We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 days of receipt. For urgent matters relating to suspected data breaches or account security, please mark your message as urgent and we will prioritise your case.

11. Amendments to This Policy

jkbd reserves the right to amend this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page. Where changes significantly affect your rights or our obligations, we will endeavour to notify active account holders via their registered contact details prior to the changes taking effect. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jkbd protects your information. The most current version will always be available at jkbd.pro/privacy-policy.